IFB Service Ambassador 6.7.8

The IFB Service Ambassador (SA) (Technician) App aims to enhance the efficiency of IFB Technicians by providing mobile access to essential service-related processes while operating in the field, such as at customer premises or service centers. This initiative is designed to alleviate the workload and reduce the dependency on Franchise and Service Center Back-End staff for tasks like data entry.

Key benefits of the application include:

1. Enhanced Customer Relationship: Improved interactions between technicians and customers.
2. Near Real-Time Visibility: Technicians gain immediate access to end customer service requests and leads, along with pertinent customer and product details.
3. Punctual Service Delivery: Facilitates timely service through effective utilization of the SA App.
4. In-Field Video Support: Technicians can connect with senior trainers for on-call assistance.
5. Simplified Service Charge and Contract Management: Technicians can efficiently enter details of service charges and contracts, optimizing time for Franchise and Back-End staff.
6. Inventory Management: Technicians can log details of spares, accessories, and essentials sold to customers, further saving time for support staff.
7. Navigational Assistance: The app includes mapping functionality to help technicians navigate to customer locations.
8. Spares Availability Management: Technicians can view and request availability of spare parts at service centers.